Frequently Asked Questions (FAQ)
Q: How long will it take to receive my order?
A: Orders typically ship within 3-5 business days from the date of purchase. Estimated delivery time within the USA is 1-3 business days after shipment. International orders may take longer depending on the destination country's customs procedures and local postal service.
Q: What shipping carrier do you use?
A: We ship all orders via USPS (United States Postal Service).
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please note that delivery times for international orders may vary depending on the destination country's customs procedures.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the provided tracking number on the USPS website or through our website.
Q: What is your return/exchange policy?
A: We offer hassle-free returns and exchanges within 30 days of the delivery date. Items must be unused, unworn, and in their original condition with tags attached. For more information, please refer to our Return/Exchange Policy.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at [insert contact information] with your order number and reason for return/exchange. Once your request is approved, you will receive instructions on how to proceed.
Q: Do you offer refunds?
A: Yes, refunds will be issued to the original payment method used for the purchase once we receive the returned item(s). Shipping fees are non-refundable unless the return/exchange is due to an error on our part.
Q: Are there any items that are not eligible for return or exchange?
A: Final sale items are not eligible for return or exchange unless they are damaged or defective upon receipt.
Q: How can I contact customer service?
A: You can contact our customer service team at [insert contact information] with any questions or concerns regarding your order, shipping, returns, or exchanges.
